Born in Pisa on June 15
Living in ROME (Italy)
Solution-oriented, quick learner, highly analytical and resourceful IT professional with over 15 years of technical troubleshooting end-user service, and hardware development experience. Demonstrated skills in developing and implementing technological solutions with emphasis on delivering cost-cutting and productivity improvements. Expertise in software installation and configuration, network implementation, and testing/repair of different hardware appliances. Proven ability to provide creative and effective issue resolution through the application of highly developed problem-solving skills. Team player with a reputation for providing excellent user service and the tenacity to work with demanding clientele. Fluency in both English and Italian languages.
2015/Present Laboratorio Analisi Guidonia – Lifebrain Group – Guidonia
IT Specialist & Helpdesk Support
Deliver, set up and maintenance of Laboratory Information Systems. Logical and physical network and interfacing between analysis instruments and clients/host servers.
Troubleshoot computer hardware, operating systems and network connectivity issues.
Basic Windows Server administration maintenance (both physical and virtual).
Lab Analysis and Data Center environmental monitoring and relative preventive hardware maintenance.
2014/2015 R&C Appalti S.r.l. – Rome
Managed the replacement of the entire IT system, from workstations to internet connection.
Wrote the new technical baseline and guideline following ITIL best practices.
Trained human resources in the use of new systems
2011/2014 Infordata S.p.A. – Rome
Managed and trained three PC technicians in deploying, delivering, upgrading and repairing desktops, laptops, and small servers.
Maintained an efficient working environment to quickly resolve customer’s issues and sales department needs.
Developed new policies and procedures that significantly expedited check-in and repair procedures, as well as deploying thousands of PCs. Analyzed technical problems, schedule assignments, and approved all completed work.
Intensive presale support; expert advice, needs analysis, costs/benefits analysis for long and medium term feasibility study, present final commercial offer to customer.
2009–2010 GruppoCM S.p.A. / SetecoCM S.p.A. – Rome
Data Center environmental monitoring and server hardware preventive maintenance.
Handle Desktop related support issues and Windows Server administration maintenance.
Desktop setup and configuration; data migration and backup.
Remote support with Remote Desktop Connection or through Raritan’s remote serial consoles.
Intensive presale support; expert advice, needs analysis, costs/benefits analysis for long and medium term, feasibility study, present final commercial offer to customer.
2005–2008 SHE Italia S.r.l. – Rome
IT Technician & Help Desk Support
Development and installation of an accounting software installed in more than 400 SNAI agencies.
Troubleshoot computer hardware, operating systems and network connectivity.
Complete installation (from cable laying to the connections between appliances) of physical and wireless networks.
Extensive usage of Remote Support.
O.S. Migration from Windows XP to Windows VISTA and from Windows 2000 Server to Windows 2003/2008 Server.
Simple websites & blog implementation on WordPress platform.
2000–2004 CG Media S.r.l. – Rome
Computer/Network Technician & Help Desk Support
Development and application of new multimedia and IT technologies.
1999–2000 Themix Italia S.r.l. – Rome
IT Technician Specialist & Training
Deliver, set up, network and interfacing (between instruments and/or host servers) Roche analysis instruments.
Perform on-site repair and preventive maintenance on computers, server, and Roche Instruments.
Diagnose and repair hardware problems, troubleshoot technical problems and install software updates.
O.S. Migration from Windows 98/ME to Windows 2000 and from Windows NT4 Server to Windows 2000 Server.
Diagnose and prevent Y2K issue through Microsoft Certified Patch & Fix, and through BIOS Updates.
1994–1998 Sailnet S.a.S. – Rome
Hardware Technician & Help Desk Support
Design, assembly, installation, and maintenance of personal computers and small servers.
Diagnose and repair hardware problems, troubleshoot technical problems and install software applications.
Deliver, set up, and network large computer systems on Windows 95, 98 and NT.
Simple HTML website implementations through Microsoft FrontPage.
1998-2001 John Cabot University – Rome
(BA) Bachelor of Arts in Business Administration
In detail, I attended the following courses:
MA198 Calculus I (Scioti)
MA208 Statistics I (Garrett)
EN101 Composition I (Besser)
EN105 Composition II (Neenan)
EN110 Composition III (Neenan)
EN245 Shakespeare (Neenan)
EN223 Survey of American Literature (Hamilton)
CS110 Microcomputer Applications (Sassun)
CS260 Internet Programming Technology (Vecchione)
CS310 New Product Management / E-Marketing (Patrick)
EC201 Principles of Microeconomics (Patania)
EC202 Principles of Macroeconomics (Merva)
EC399 Comparative Capitalism In US & Italy (Stupay)
BA201 Financial Accounting (MacNabb)
BA202 Managerial Accounting (MacNabb)
BA219 Legal Environment of Business (Harris)
BA301 Principles of Marketing (Fuller)
BA302 Principles of Management (Fuller)
BA304 Organizational Behavior (Shaw)
BA310 Operations Management (Panza / Carasol)
BA311 Finance (Merva)
BA360 Business Communications (Neenan)
BA399 Management Information Systems (Gazziano)
BA405 Business Policy (Copur)
BA327 European Business Practices (Ascani)
BA330 Small Business Management (De Rosa)
BA331 Ethical Theory and Business (Gaffney)
BA399 New Product Management / E-Marketing (Patrick)
PS101 General Psychology (Petrisi)
1990-1995 Santa Maria degli Angeli High School Institute – Rome
Scientific High School Diploma
both in use, installation and configuration (even by remote):
Windows 9X (95 – 98 – 98 Second Edition – Millennium Edition)
Windows NT (NT4.0 – 2000Pro.– XP Home/Pro. – 2000/2003/2008 Server – Vista 32/64 – Seven 32/64 – 8/8.1)
Electronic Communication Systems.
WEB sites creation (HTML – FrontPage – WordPress)
Automation with E-Mail (Exchange), Chat, videoconference
Mobile: Android / IOS (Apple) / Windows Phone / Symbian / BlackBerry
Graphics & Presentations
Microsoft PowerPoint (Business Impact & Corporate Presentation)
BackUp/Restore and Data Recovery
BACKUP: Windows Backup, Uranium Backup, Cobian Backup, FreeFileSync
DEPLOY: Acronis True Image (Home & Server). Norton Ghost, Clonezilla
RECOVERY: Recuva, Pandora Recovery, TestDisk/PhotoRec
Design, assembly, installation, repair and maintenance
Personal computer with X86/X64 architecture (mono/multicore), both Intel and AMD
X86/X64 single or multi-processor multi-platform (tower/rack/blade/micro) server (mono/multicore),
both Intel and AMD
Complete installation (from cable laying to the connections between appliances) of physical and wireless networks.
Installation and configuration of switch, router, gateway, access point and firewall.
Internet connection management, security and access control, exclusions and “trusted” lists.
Hardware and software configuration of personal computers to be operating (domain and/or workgroup).
Microsoft Windows Remote Desktop
Brocade – BAIS – Accredited Internetworking Specialist
CISCO – CCENT – Interconnecting Cisco Networking Devices Part 1 (PENDING)
CompTIA – Strata IT
CompTIA – A+
CompTIA – Network+
CompTIA – Server+
CWNA – CWTS (Certified Wireless Technology Specialist)
D-Link – DCS WLAN (D-Link Certified Specialist: Wireless)
Exin – ITIL Foundation V3 (Syllabus 2011)
Google – Eccellenze in Digitale
Microsoft – MCP – Microsoft Certified Professional
Microsoft – MTA – Cloud Fundamentals
Microsoft – MTA – Mobility and Devices Fundamentals
Microsoft – MTA – Windows Operating System Fundamentals
Microsoft – MTA – Windows Server Administration Fundamentals
Microsoft – MTA – Networking Fundamentals
Microsoft – MTA – Security Fundamentals
Microsoft – MCSA – Windows 8
VMware – VCA-DCV – VMware Certified Associate – Data Center Virtualization
VMware – VCA6-DCV – VMware Certified Associate 6 – Data Center Virtualization
BROCADE UNIVERSITY – Internetworking Fundamentals for Brocade Training
MICROSOFT VIRTUAL ACADEMY – Migrare da VMware a Hyper-V o Microsoft Azure
MICROSOFT VIRTUAL ACADEMY – OneDrive: Store, Sync, and Share your Personal Files
MICROSOFT VIRTUAL ACADEMY – Licenze di Windows Server 2012 R2
MICROSOFT VIRTUAL ACADEMY – What’s New in Windows® 8.1 for IT Professionals
MICROSOFT VIRTUAL ACADEMY – Small Business: What’s New in Windows® 8.1 for IT Professionals
MICROSOFT VIRTUAL ACADEMY – Troubleshooting Windows 8
MICROSOFT VIRTUAL ACADEMY – Windows 8.1 To Go
MICROSOFT VIRTUAL ACADEMY – Preparing for the Windows 8.1 MCSA
MICROSOFT VIRTUAL ACADEMY – The basics of information security
MICROSOFT VIRTUAL ACADEMY – Windows 10 Technical Preview Fundamentals for IT Professionals
MICROSOFT VIRTUAL ACADEMY – Nozioni fondamentali su Windows 10 Technical Preview per professionisti IT
MICROSOFT VIRTUAL ACADEMY – Getting Started with Windows 10 for IT Professionals
MICROSOFT VIRTUAL ACADEMY – Best of Build and Windows 10
MICROSOFT VIRTUAL ACADEMY – Windows 10 Distribuzione, gestione e sicurezza del nuovo sistema operativo
PROMETHEO – Basics Of Programming
PROMETHEO – Basics Of C# Programming
VMWARE EDUCATION – VMware Data Center Virtualization Fundamentals
VMWARE EDUCATION – VMware Data Center Virtualization Fundamentals [V6]
VMWARE EDUCATION – VMware Network Virtualization Fundamentals
JCU – CS110 Microcomputer Applications (Sassun)
JCU – CS260 Internet Programming Technology (Vecchione)
JCU – BA399 Management Information Systems (Gazziano)
JCU – CS310 New Product Management /E-Marketing (Patrick)
COMPUTER GROSS ACADEMY – Art Of Selling
COMPUTER GROSS ACADEMY – Telesatisfaction
FASTWEB – Small Business Training Course
FUJITSU – DI-SAL-WBT – Dynamic Infrastructures Sales Course
FUJITSU – PY-HE-PRE – PRIMERGY Highend Presales Course
FUJITSU – PY-PRE-A – PRIMERGY Pre-sales Advanced Course
IBM – M222 Tivoli Enterprise Asset Management Sales Professional V2
IBM – M668 Tivoli Enterprise Asset Management Sales Professional V3
IBM – M638 Lotus Notes & Domino Sales Professional v2
IBM – M656 ICS SmartCloud for Social Business Sales Mastery Test v1
IBM – M643 Information Management Solution Sales Mastery Test v4
VEEAM – Veeam Sales Professional, Veeam ONE VMSP
VEEAM – Veeam Tech Professional, Veeam ONE VMTSP
VEEAM – Veeam Sales Professional, Veeam Backup & Replication VMSP
VEEAM – Veeam Tech Professional, Veeam Backup & Replication VMTSP
VEEAM – Veeam Sales Professional, Veeam Backup & Replication V7 VMSP
VEEAM – Veeam Tech Professional, Veeam Backup & Replication V7 VMTSP
Foreign languages (English)
Laurea Degree at the John Cabot University of Rome
All the exams (written / verbal / presentations) have been taken in English.
Besides, I attended the following English courses:
EN101 Composition I
EN105 Composition II
EN110 Composition III
EN223 Survey of American Literature
1998 Intensive courses at the John Cabot University of Rome.
ALP II (now called “Enlus II” English Language for University Studies) to access to academic courses, in place of TOEFL.
1997-1998 Intensive Course at the Shenker Institute of Rome.
Projects, Causes & Volunteering
Since 2001, I’ve been in the TOP rank as volunteer in the use of BOINC: a distributed computing software platform that I’ve installed on a rock solid and powerful workstation completely designed and assembled by me. The projects I have been contributing are Rosetta@Home, that helps the research develop cures for chronic illnesses, and Seti@Home, that analyzes radio signals, searching for signs of ETI. Over time, my workstation has completed more work units than 95% of all BOINC contributors.
Rosetta@home: distributed computing project for protein structure prediction on the Berkeley Open Infrastructure for Network Computing (BOINC) platform, run by the Baker laboratory at the University of Washington. Rosetta@home aims to predict protein–protein docking and design new proteins with the help of about sixty thousand active volunteered computers processing at 83 teraFLOPS on average as of April 18, 2014. Foldit, a Rosetta@Home videogame, aims to reach these goals with a crowdsourcing approach. Though much of the project is oriented towards basic research on improving the accuracy and robustness of the proteomics methods, Rosetta@home also does applied research on malaria, Alzheimer’s disease and other pathologies.
The Italian Red Cross (IRC, Italian: Croce Rossa Italiana or CRI) is the Italian national Red Cross society that has its origin in the Comitato dell’Associazione Italiana per il soccorso ai feriti ed ai malati in guerra in Milan on June 15, 1864. Other committees were formed later. The Italian Red Cross was one of the original founding members of the International Red Cross in 1919.The American Red Cross has long been active in Italy, working in cooperation with the Italian Red Cross. Ernest Hemingway worked for the American Red Cross in Italy in 1918. The American Red Cross continues to have an office in Naples, Italy.
ATLAS@Home is a research project that uses volunteer computing to run simulations of the ATLAS experiment at CERN. You can participate by downloading and running a free program on your computer.
ATLAS is a particle physics experiment taking place at the Large Hadron Collider at CERN, that searches for new particles and processes using head-on collisions of protons of extraordinary high energy. Petabytes of data were recorded, processed and analyzed during the first three years of data taking, leading to up to 300 publications covering all the aspects of the Standard Model of particle physics, including the discovery of the Higgs boson in 2012.
SETI@home: is an Internet-based public volunteer computing project employing the BOINC software platform, hosted by the Space Sciences Laboratory, at the University of California, Berkeley, in the United States. SETI is an acronym for the Search for Extra-Terrestrial Intelligence. Its purpose is to analyze radio signals, searching for signs of extra terrestrial intelligence, and is one of many activities undertaken as part of SETI. SETI@home was released to the public on May 17, 1999, making it the second large-scale use of distributed computing over the Internet for research purposes, as Distributed.net was launched in 1997. Along with MilkyWay@home and Einstein@home, it is the third major computing project of this type that has the investigation of phenomena in interstellar space as its primary purpose.
Wikimedia Foundation: The Wikimedia Foundation, Inc. is a nonprofit charitable organization dedicated to encouraging the growth, development and distribution of free, multilingual, educational content, and to providing the full content of these wiki-based projects to the public free of charge. The Wikimedia Foundation operates some of the largest collaboratively edited reference projects in the world, including Wikipedia, a top-ten internet property. The Wikimedia Foundation is proud to be one of the most transparent non-profit American organizations in the world.
The Windows Insider program by Microsoft allows users to sign up for early builds of the Windows operating system previously only accessible to developers.It was announced on September 30, 2014 along with Windows 10. By the end of 2014 over 1.5 million people have already installed the Windows 10 technical preview. On February 12, 2015, Microsoft used the program to deliver a preview for the mobile phone version of Windows 10. Microsoft announced that the Windows Insider program would continue beyond the official release of Windows 10 for future updates.
- Science and Technology;
- Health and Fitness;
- Motorcycle sport;
- Shooting sports (pistols);
A (motorcycles, from 14/05/2003)
B (cars, from 11/09/1995)